Delivery Information
Most Of Our Items Usually Ship Within 1-4 Days(may be delayed 1-2 days due to peak periods or waiting for restock of hot-sale products sometimes)
Free Shipping for Most Countries. Extra Shipping Fee Needed for Some Too Expensive Freight Countries or Remote Areas.
Average Shipping Time:
(Mainland USA) 10-13 Business Days Shipping Period(Free Shipping by USPS or UPS Ground) or 6-8 Business Days Expedite Shipping(Extra Fee Required)
(Remote Areas of USA: 006-009, 967-969, 995-999) No Shipping Service Temporarily
(France,Germany,Poland,United Kindom) 10-15 Business Days Shipping Period(Free Shipping&Free Importing Duty) or 5-7 Business Days Expedite Shipping(Extra Fee and Importing Duty Required)
(Canada) 6-8 Business Days Shipping Period(Free Shipping, Importing Duty Required)
(Denmark,Croatia,Hungary,Austria,Greece,Latvia,Norway,Czech Republic,Slovakia,Sweden,Lithuania,Finland,Belgium,Netherlands,Australia,Ireland,Romania,Italy,Portugal) 10-15 Business Days Shipping Period(Free Shipping&Free Importing Duty) or 7-9 Business Days Expedite Shipping(Extra Fee and Importing Duty Required)
(United Arab Emirates,Saudi Arabia,Kuwait) 7-12 Business Days Shipping Period(Free Shipping&Free Importing Duty)
(Mexico) 10-15 Business Days Standard Shipping Period(Free Shipping&Free Importing Duty) or 7-9 Business Days UPS Expedite Shipping(Extra Fee and Importing Duty Required)
(India) 10-12 Business Days Shipping Period(Free Shipping by Exclusive Indian Shipping Agency Channel, Your Clear Photo of Aadhaar ID Card Required To Make the Invoice and Get Customs Cleared when your package arrives in Indian Customs(we will keep your photo of ID card confidential), and 40~60% Importing Duty Required From Indian Customs, We will declare the value of the package as lowest as possible to let you pay the reasonable duty)
(Singapore) 6-8 Business Days Shipping Period(Free Shipping, Importing Duty Required)
(Brazil) 15-20 Business Days Shipping Period(Shipping Fee is Free or Not Depending On Certain Product,Importing Duty Required)
(Other Countries or Areas) 15-45 Business Days Shipping Period(Free Shipping,Importing Duty May Required)
Once our team has processed or shipped out your order, you will receive an email with your package's tracking number with tracking link or we send it to your whatsapp. With this tracking number you can track the progress of your order. Please make sure you enter the correct shipping address and correct contact number. *We are not responsible for reshipment if you provided us with an incorrect address,kindly note.*
If you need expedited shipping,please contact us at Luxuivogue02@163.com or Whatsapp: +1-(805) 869-8966 and we will check the availability and extra price for you.
Returns:
We are responsible for all our products and provide full customer satisfaction. If your product is faulty,you can return them within 14 days of receiving time. If 14 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and undamaged. It can be returned with only the item itself and its dust bag, but the white portective foams on handles of the bag must be kept staying on where it is originally at and can't be taken apart, because the factory can't accept return of the bag if its handle's protective foam has been taken apart, kindly note. Please note that buyer is responsible for paying return shipping costs.To complete your return, we require a receipt or proof of purchase. To submit your return request, you can do it here: https://www.luxuivogue-3.com/?route=account/return/add
There are certain situations where only partial refunds are granted (if applicable) :
Item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Luxuivogue02@163.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Luxuivogue02@163.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.